FAQ


How do I install Photoshop Actions? 

Check out this blog post for instructions on how to install Photoshop actions.

How do I install Lightroom Presets? 

Check out this blog post for instructions on how to install Lightroom presets. 

 What types of payment do you accept? 

Filtercrave accept credit card payments, Paypal, and Stripe. 

How will I receive my files? 

After payment confirmation,  you will be emailed a link shortly to do download your purchase. Please make sure you have typed in the correct email address to prevent delays.  

How many times can I download my files? 

The download link is available fore 3 days after purchase before expiration. 

I'm having complications with my presets or actions. What do I do? 

Try uninstalling and reinstalling them. 

What if I lose my preset files? 

I do not offer exchanges or replacement files due to the digital nature of the files. To prevent file loss I recommend backing up your files on more than one personal storage source. 

Which software versions are your products compatible with? 

Filtercrave products are generally compatible with Adobe CS6 and Adobe CC software. It may vary per product so please read the product descriptions carefully.  

Can I use your files for commercial projects? 

Of course you can! You can use Filtercrave products in your personal and commercial work. However, you may not use Filtercrave Lightroom Presets, Photoshop Actions, ACR presets, or templates to create new products of your own for sale or redistribution.  

Will your products be compatible with past and future software? 

While my products are designed to be compatible with multiple versions of software, I cannot guarantee compatibility. Most of Filtercrave's products are compatible with Adobe CC and Adobe CS6.  

What is your refund policy? 

Due to the nature of the products, no refunds are available. Please read product details thoroughly before purchasing. If you are having trouble with a download, please contact me asap. I will try to remedy the situation as best as possible. 

 
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Contact Me

I'm always open to collaborating with photographers, bloggers, and creative biz owners. If you are interested in guest posting or having your photography work featured on Filtercrave fill out the form below. Please provide links to your portfolio if you would like your work to be featured. 

If you need any help regarding purchases, check out my FAQ page for general information. If you still have additional questions fill out the contact form below and I will get back to you within 2-3 days.

 
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